Click on the topics below for fast answers to all your questions
Click on the topics below for fast answers to all your questions.
 
 
 
 
 
 
 
 
 
 
Credit Card Basics

How do I add an additional user to my account?
Call our Customer Care Department at 1-877-523-0478 to add an additional user to your card. Additional users are a great convenience. You can add someone to your account and they will receive a card that is linked to your existing account. The additional user will even have a distinct card number so you can track the purchases from each card.

How do I change my personal information?
It's easy! Login to the website and select ALERTS/PROFILE then PROFILE. You will be able to update your address, contact information, employment, account nickname and privacy options.

Why should I provide my email address?
We offer many services via email. Please be assured that we will never give your email address to any third party. Maintaining your privacy is one of our top priorities. By giving us your email address you can:
  • Set up Account Alerts, which can tell you when your payment is due, when your statement is available online and much more.
  • Hear about special offers on your account.
  • Receive notices about changes to your account.

What should I do if my card was lost or stolen?
To report a lost or stolen credit card call Customer Service at 877-523-0478. Contact us as soon as you discover your card is lost or stolen. Please be ready to tell us:
  • Suspected location, date and time of loss
  • Recent activity information
  • Police report information if the card was stolen
  • Upon report of a lost or stolen card, we will block your account immediately so no unauthorized charges can be made. If there are authorized users on the account and only one card is lost, then both cards will not need to be replaced since they have distinct account numbers.

Questioning A Merchant Transaction

Do you have a question about a merchant transaction?
If you have provided your card information to a merchant or third party of any kind, you should proceed in filing a dispute as described below. If you did not make, attempt or have knowledge of the transaction(s), your account information may be compromised. Call our Customer Care Department at 1-877-523-0478 to report fraudulent use as soon as possible.

How can I dispute a charge?
If the transaction in question is a temporary authorization, please wait for the charge to post to the account before proceeding.

In an effort to resolve your dispute with the merchant in the most efficient manner, we ask that you first attempt to contact the merchant for assistance. Credit card disputes must be received in writing. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. This will enable us to begin researching and resolving it for you immediately. You can contact us between the hours of 8 A.M. and 9 P.M. ET, Monday through Friday and Saturday between the hours of 9 A.M. and 6 P.M. ET at 1-866-951-1434 or write us a letter that includes the information listed below. Important: you must sign the letter.

Please include any documentation that may support your claim and mail to:

Card Services
Billing Disputes
P.O. Box 8802
Wilmington, DE 19899-8802

In your letter, please tell us:
  • Cardholder Name, Account Number
  • Transaction Date(s), Dollar Amount Charged, Merchant Name
  • A complete description of the problem by detailing your attempted resolution with the merchant and outstanding issues
  • Any documentation that supports your claim
  • Phone number where you can be reached if we have questions
  • Important: Please sign the letter

What if I have not received any information regarding my fraud claim?
Please allow 60 days for us to resolve your claim but keep in mind we may be able to accomplish this without any action on your part. If we require signed documentation, we will mail you correspondence. Any correspondence can be faxed to 866-836-6378 or mailed to the address below:

P.O. Box 8827
Wilmington, DE 19899-9932

Downloading Transactions

How do I download my transactions into my financial management software such as Quicken?
  1. Log in to our secure website.
  2. If you have more than one account, select the tab for the account with the transactions you would like to download.
  3. Click on TRANSACTIONS in the top menu navigation, and then click on DOWNLOAD TRANSACTIONS in the secondary menu.
  4. Choose your financial software from the list (Quicken® versions 2004 and above, QuickBooks® versions 2004 and above, or .QIF Format for all others).
  5. Enter your preferred Beginning and Ending Dates.
  6. Click on the DOWNLOAD button
For Quicken and QuickBooks versions 2004 and higher:
7a. Depending on your browser, you will be asked what you want to do with the download file. Select "Open this file from its current location" to have the transactions saved to Quicken/QuickBooks. Note: More recent versions of Microsoft Internet Explorer will not require this step.

8a.If this is the first time you have downloaded information for this account, or if Quicken/QuickBooks cannot determine which the appropriate account is, Quicken/QuickBooks will ask you to identify the account. If you have set up a Quicken/QuickBooks account for this account, click "Use existing Quicken/QuickBooks" account and choose the account from the pop-up list. If you have not yet set up a Quicken/QuickBooks account for this credit card account, click "Create a new Quicken/QuickBooks account" and enter a nick-name.

9a.Click "Continue." Your account transactions are then sent from your personal computer to Quicken/QuickBooks. Depending on the amount of information being sent, you may see a progress bar indicating how much of the transfer is complete.

10a. At this point, you can download transactions from another account (go back to Step 2), continue with your online session or log out. Quicken/QuickBooks will remember the transactions that you have downloaded when you use it next.

For .QIF Format:
7b. Depending on your browser, you will be asked what you want to do with the download file. Select "Save," and save the file to a location on your computer where you can access it later.

8b. Follow steps 2-6 for any other accounts you would like to download. Note: You must save each account's data with a different file name on your PC.

9b. After you have downloaded your account information to your PC, open your financial management software and follow the instructions in your user's guide to import the file(s) you saved to your PC.

Note: Consult the user's manual you received with your financial management software for more details about recommended formats and be sure to follow the manufacturer's instructions for importing data. Importing data may sometimes result in duplicated transactions within your software. Depending on the type of software that you are using, the procedures for downloading information will differ. Please contact the manufacturer for more information or if you have questions.

What is Web Connect and why is Microsoft Money not listed in the drop-down?
We currently support Web Connect, an enhanced downloading capability, only for Quicken and QuickBooks versions 2004 and above. Web Connect will enable your software to automatically save your transactions without the need to manually import a separate file. Your transactions will be matched to previously downloaded transactions to ensure that there are no duplicates in your software.

If you are using an older version of Quicken or QuickBooks, we recommend you upgrade your software to take advantage of Web Connect.

If you are using Microsoft Money or other software, you must select the .QIF Format from the drop-down box at this time.

Why is Web Connect only available for Quicken and QuickBooks versions 2004 and above?
In an ongoing effort to provide reliable high-quality products and services, Intuit (the manufacturer of Quicken and QuickBooks), periodically retires (also known as "sunsets") older versions of its software and discontinues online services and live technical support for these versions.

Under this policy, the most current version of Quicken/QuickBooks plus the prior two versions, will be supported. Intuit believes that by "sun setting" older versions of Quicken/Quicken, they can focus their resources on enhancing their products and providing support for more current versions, which are used by the vast majority of customers

What if I'm having trouble downloading into Quicken?
The below information addresses the six most common issues encountered when downloading transactions. Please try the recommended steps to correct each issue. If you are still having trouble, please contact Intuit or consult your user's guide.
  1. Quicken no longer recognizes the correct account to update.
  2. Verify you are downloading the correct file type.
  3. The Temporary Internet Files folder is full.
  4. The Windows file association may have changed or been corrupted.
  5. The QFX file contains errors.
  6. Internet Explorer is displaying an error message.

1. Quicken no longer recognizes the correct account to update.
If the account you want to update already exists in Quicken but you can't select it when importing, Quicken does not recognize the account you are updating. The procedure below shows how to resolve this issue.
  • Deactivate the online functions of the account for the account you want to update.
  • Log in to our website and download your Web Connect data into Quicken.
  • Within Quicken, click "Use an existing Quicken account", and then choose the account from the list provided.
  • Click the "Continue" button. Your recent account history will be transmitted from us to your Quicken software.
  • Once the transmission is complete, Quicken will open the Online Center or Online Update Summary.
  • Click "Compare to Register" or "Go to Register". At this window, you can accept your recently downloaded transactions into your Quicken register.

2. Verify you are downloading the correct file type.
Be sure you are choosing the correct format for your financial software from the drop-down list on the DOWNLOAD TRANSACTIONS page. Web Connect is only available for Quicken® versions 2004 and above and QuickBooks® versions 2004 and above.

3. Empty the Temporary Internet Files folder.
If your Temporary Internet Files folder is large or near its capacity, you may not be able to import a Web Connect file. The most common situations are that you clicked to download your transactions and nothing happened, or a dialog flashed briefly on your screen.

If you use Internet Explorer 6.0, the following procedure shows you how delete files from the Temporary Internet Files folder. You may still be able to use these steps as a general guide for other Web browsers, but you should consult the manufacturer's instructions for your browser if you need additional assistance.
  • Start Internet Explorer.
  • Select "Tools" from your Internet Explorer menu.
  • Select "Internet Options" from the drop-down list.
  • Click "Delete Files" and click OK when prompted.

4. The Windows file association may have changed or been corrupted.
Windows uses file associations to identify which program should handle a type of file. If your file association is not correct or damaged, you may not be able to complete a Web Connect download. If you use Windows 2000, Windows Me, and Windows XP, the following procedure should allow you to reset your file association. You may still be able to use these steps as a general guide for other operating systems, but you should consult the manufacturer's instructions for your operating system if you need additional assistance.
  • On your desktop, double-click "My Computer".
  • Choose Tools menu > Folder Options.
  • Click the "File Types" tab.
  • In the "Registered file types" list, select the QFX Quicken OFX data. You can Press "Q" on your keyboard to move to the Q section of the list, or you can use the scroll bar.
  • Click "Delete" to remove the file type association.
  • Restart Quicken, and click "Yes" when Quicken asks whether to make Quicken the default Web Connect application. This step automatically recreates the file association.
  • Try again to download transactions with Web Connect.

5. The QFX file contains errors.
In very rare cases, the Web Connect file itself contains incorrect information. If you need to, you can download the file and view the contents to troubleshoot any errors by trying the following steps:
  • In Quicken, choose Edit menu > Preferences > Quicken Program.
  • In the "Select preference type" list on the left, select Web Connect.
  • In the "Select preferences" list on the right, select both check boxes.
  • Click OK.
  • Log in and download your transactions as normal.
  • Save the file on your computer.
  • Open the file in a text editor such as Notepad and review the contents for accuracy.
  • If you find errors, please call Customer Service at the number listed on the back of your card.


6. Internet Explorer is displaying an error message.
If you are receiving an Internet Explorer (IE) error message stating that IE "cannot download" or is not able to "open this Internet site", please try the following steps:
  • Select "Tools" from your Internet Explorer menu.
  • Select "Internet Options" from the drop-down list.
  • Select the "Advanced" tab.
  • Remove the check-mark from "Do not save encrypted pages to disk" (located under "Security").
  • Close Internet Explorer completely. In new session, log in and proceed with downloading.

Account Alerts

What is an Account Alert?
An Account Alert is a notice alerting you to important account information. Account Alerts can let you know your statement is available online, tell you your payment was received even remind you when your credit card payment due date is approaching. You can receive Account Alerts at your personal Message Center on our website, or at your choice of email, pager, PDA, or cell phone. You choose the Account Alerts you'd like to receive and how you'd like to receive them. The alerts listed below are currently offered.
  • Credit Card Payment Due - Notifies you 10 days before credit card payment is due and is a great way to avoid late fees.
  • Payment Received - Notifies you when your credit card payment has posted so you know when we received your payment.
  • Credit Card Statement Available - Notifies you when your new monthly statement is available online so you don't have to wait for it to arrive in the mail.
  • Approaching Credit Limit - Notifies you when you are close to your credit limit. It's a great way to avoid over limit fees.
  • Credit Card Use # - Notifies you when the number of credit card transactions posted to the account in a single day exceeds the number you selected.
  • Credit Card Use $ - Notifies you when the total dollar amount of credit card transactions posted to the account exceeds the amount you selected.

How do I modify which alerts I receive?
On the main Credit Card Page select ALERTS/PROFILE then EMAIL AND MOBILE ALERTS. There you'll be able to add or change any alerts you receive.

Am I getting my important account-related email?
There are two ways to ensure that you receive email from us:
  • Be sure to update your email address. It is important to update your email address when it changes so we can notify you in a timely manner. You can update your email address in the ALERTS/PROFILE section.
  • Add our email addresses to your list of contacts in your email address list. This is especially important if you or your email service provider (AOL, Yahoo, etc.) uses email filters to send mail to a bulk, spam or suspect folder. Please add the following email addresses to your address book to ensure you receive important account information via email:
  • correspondence@cc.barclaycardus.com
    notfysndr@cc.BarclaycardUS.com
    paperlessnotfysndr@cc.BarclaycardUS.com

What are Paperless Statements?
Go paperless! Stop getting paper statements in the mail and get them online. It's fast, secure, and FREE.

What are the benefits?
  • You'll get your statement days faster than through the mail.
  • You can view or print your statement, 24 hours/day, 7 days/week.
  • Never misplace your statement again.
  • Schedule your payment online at the same time each month.

How do I sign up?
  1. Log in and select your account from the credit card page.
  2. Select ACCOUNT ACTIVITY and then PAPERLESS STATEMENTS
  3. Confirm your email address.
  4. You can setup an ACCOUNT ALERT to receive an email each month notifying you when your statement is ready.
  5. View, print or download your statement online 24 hours/day.

Can I switch back to paper statements at any time?
If you want to receive paper communications again, you can cancel Paperless Statements at any time without penalty.

How do I turn off Paperless Statements?
  1. Login and select your account from the credit card page.
  2. Select ACCOUNT ACTIVITY and then PAPERLESS STATEMENTS
  3. Select TURN OFF PAPERLESS STATEMENTS
  4. Select OK to start receiving paper statements through the mail.

Balance Transfers, Transactions, and Payments

If I request a balance transfer today, when will it post to my account?
Typically, balance transfers are processed within five business days. If your account is new, it may take up to four weeks to process your transfer.

How can I process balance transfers and check on their status?
You can process balance transfers to your card two ways:

Online
  • From the credit card menu select TRANSFER BALANCE, then select NEW TRANSFER
  • Enter the account number and the amount you would like to transfer to your card

With a Relationship Manager
Call us at 877-523-0478 to speak with a Relationship Manager between the hours of 6 A.M. and 2 A.M. ET

To check the status of your balance transfer:
  • Login and select your account from the credit card page
  • Click on TRANSFER BALANCE then TRANSFER HISTORY
  • From this screen you'll be able to see the status of your recent balance transfers

How can I make a payment to my account?
Pay it online
  1. Select the account you would like to pay from the credit card page and then click PAY CREDIT CARD
  2. To make a payment select MAKE PAYMENT and choose the account you would like to pay from, the amount you would like to pay, and elect if you would like to make a single payment or sign up for automatic repeat monthly payments. Payments made before 7 P.M. ET are considered effective as of that day. Payments made after 7 P.M. ET are considered effective the next day. Please allow up to 2 business days for payments to appear online.

Mail a check to us
Make a check or money order out to Card Services for the amount you would like to pay toward your Credit Card. The minimum amount due and due date is noted on your statement as well as on your ACCOUNTS page when you login. Send us your check and the remittance portion of the statement that you received in the mail. Use the envelope that came with your statement or use your own envelope and send it to:

Card Services
P.O. BOX 13337
Philadelphia, PA 19101-3337

Payment received before 5 P.M. ET will be credited to your account the day of receipt. There may be a delay of up to 5 days if your payment is not received at the proper address in the form of a check or money order accompanied by a payment coupon.

Express-mail a check to us
Make a check out to Card Services for the amount you would like to pay toward your Credit Card. The minimum amount due and due date is noted on your statement, as well as on your ACCOUNTS page when you login. Send us your check and the remittance portion of the statement that you received in the mail to:

Remitco
Card Services
Lock Box 913337
2080 Cabot Boulevard West
Langhorne, PA 19047

Your account will be credited within 2 business days of our receipt of your check. Please allow enough time for your check to reach us through the mail.

Through our automated phone system
  1. Call us at 877-523-0478.
  2. After verifying your account, select PAY CREDIT CARD from the main menu and follow the instructions to process your payment.

Payments made before 7 P.M. ET are considered effective as of that day. Payments made after 7 P.M. ET are considered effective the next day. Please allow up to 2 business days for payments to appear online.

With a Relationship Manager
Call us at 877-523-0478 and speak with a Relationship Manager between the hours of 6 A.M. and 2 A.M. ET. The Relationship Manager will ask you for your checking information and enter it into the online payment system.

Payments made before 7 P.M. ET are considered effective as of that day. Payments made after 7 P.M. ET are considered effective the next day. Please allow up to 2 business days for payments to appear online.

Can I schedule my payments to be made each month automatically?
Yes, you can by using our convenient online auto pay. To begin, login to our website select PAY CREDIT CARD. You can choose the external account you will use to pay your credit card and the amount you would like to pay. Your payment will then be made automatically on your payment due date each month.

How can I set up my account to pay my credit card?
Just follow the 2 easy steps below to start making your credit card payments online. You can pay any amount. Make a single payment or set it up to pay automatically each month.
  • Add the external account you will use to pay your credit card. Login and select PAY CREDIT CARD and then ADD PAYMENT ACCOUNT. Enter your financial institution's information and click OK. We will set up access to your Payment Account within one business day. The PAYMENT ACCOUNT STATUS will read Valid when the account is ready to use for online or by phone payments.
  • Make the payment. Login and select PAY CREDIT CARD. Choose the account you would like to pay from, the amount you would like to pay, and elect if you would like to make a single payment or sign up for automatic repeat monthly payments. To check the status of your payments, to modify scheduled payments, or to stop a payment select PAY CREDIT CARD and then PAYMENT HISTORY. Choose the payment that you would like to change by clicking on the MODIFY link on the right side of the transaction.

How can I view my transaction history?
You can see your current transaction history just by logging into the website. There are two easy ways to see your transaction history:
  • To view transactions (this gives you a detailed listing of all transactions on your account up to six months worth of activity), click on ACCOUNT ACTIVITY on the credit card menu. You will be able to view up to six months worth of transactions online.
  • To see an actual copy of your statement online, click ACCOUNT ACTIVITY on the credit card menu. You will be able to view and print up to 16 months of statements online. That way if you need a duplicate copy of your statement it's available online. Select the Period STATEMENT PERIOD that you wish to view from the drop-down menu and click VIEW. Your statement will be in HTML format. To print your statement, click FILE then click PRINT at the top of your statement window. To pay your bill online, click on PAY CREDIT CARD listed under your current balance on your statement.

Cash Advance Checks and Cash Advances

How can I get cash from my card if I need it?
We make it easy to obtain a cash advance. You can get cash at any participating ATM in the Plus Network provided you have your PIN and your card. Or you can get cash by visiting any bank and presenting your credit card at the counter.

How do Cash Advance Checks work?
A Cash Advance Check allows you to access funds from your Cash Advance Line. A Cash Advance Check can be used anywhere a regular check is accepted, in any amount up to your available Cash Advance Line.

How can I order Cash Advance Checks?
You can send us an email once you're signed into your account on our website, or you can call and speak with a Relationship Manager. Please keep in mind that it may take 10-15 business days for you to receive your convenience checks once the order is placed.

Can I place a stop payment on a Cash Advance Checks?
Yes. If you need to place a stop payment you will need to call and speak with a Relationship Manager. Keep in mind the stop payment request will take one business day to activate once you contact us. There is a fee to stop payment on a check. Please review your account agreement for details.

How do I request convenience check Cash Advance Checks copies?
If you would like to order a copy of a Cash Advance Checks, call Customer Service at 877-523-0478, 6 A.M. to 2 A.M. ET. Please be ready to tell us: Account number of primary cardholder, check number, date check cleared, amount of check and delivery method—email or mail. Please allow 12-15 business days for delivery.

Additional Information

What is the FDIC?
The FDIC is the Federal Deposit Insurance Corporation. Its mission is to maintain the stability of, and public confidence in, the nation's financial system. The FDIC is one of Barclay Bank Delaware's primary regulators. To achieve this goal, the FDIC has insured deposits and promoted safe and sound banking practices since 1933.

What is the Fair Credit Reporting Act?
The FCRA is a US law that governs, among other things, the reporting of credit information used by credit bureaus.

I'm not a permanent resident of the United States. Can I apply for an account?
You must be a permanent resident of the United States to have a credit card account issued by Barclays Bank Delaware.

I'm a U.S. citizen living abroad. Can I apply for an account?
No, at this time you cannot apply for an account.

Technology

What is the Adobe Acrobat Reader and why do I need it?
Adobe Acrobat Reader is computer software that presents documents in a unique, high-quality form called Portable Document Format (PDF). We display various documents, like your statements, as PDF files. If you would like to view your statements online in this format, we suggest you download the Acrobat Reader. Printing your PDF document requires a printer with graphic-printing ability. You can get your free Adobe Acrobat Reader by clicking on the following link: Adobe Acrobat Reader

What browsers are currently supported by Barclays' Platform?
We currently support Internet Explorer 6 or greater, Safari 3 or greater and Fire fox 2 or greater.

We require a minimum of 128-bit encryption to secure the link between your browser and us. We will provide you information upon entering our site if you security settings are not sufficient to continue. We suggest upgrading to the latest versions of your browser.
To upgrade, please click on one of the following links:

Microsoft® Internet Explorer
Firefox
Safari is available on the Mac OS X platform and updates are available through Software Update.

Are the browsers for Mac, WebTV, or AOL versions lower than 5.0 adequate?
We recommend that Mac users use Safari or Firefox. WebTV is not supported. AOL users are advised to use the latest releases for their platform – AOL 9.5 for WindowsXP, Vista and Windows7, and AOL Desktop for MAC 1.5.

How long will downloading the upgraded version of the browser take?
Depending on your connection speed, downloading can take from 3 minutes to nearly 2 hours. To lessen the downloading time, you can order the CD-ROM version of the upgraded MSIE via their website.

For more information on the Microsoft CD, please click the following link: MSIE CD-ROM

Security and Privacy

Why do you need my social security number?
Barclay's bank Delaware is required to obtain your social security number for tax and US PATRIOT Act reasons. It helps us to verify your identity when you contact us.

What is encryption and why do I need it?
Encryption is a security device that keeps information that passes through the Internet private and secure. To maximize protection, we require you to use 128-bit encryption. This 128-bit encryption level is 2x1026 more secure than the standard level of 40-bit. You will see the icon of a padlock on the bottom toolbar of your browser that indicates the information being transmitted is protected and encrypted.

To read more about security, see our Security Statement.

What are cookies? What are the benefits of accepting them?
Cookies are simply a means of communication between your computer(s) and our web servers. Be assured that the process of creating "cookies" does not give us access to your non-bank-related computer files. For additional information about how Barclays Bank Delaware use cookies, please read our Privacy Policy.

How can I keep my information secure?
To protect your account information, please keep your Username and Password secret. Also, before sending account information by email, verify that the email will be encrypted. We recommend you login and send us an email when communicating with us because it is secure. We also recommend that you LOGOUT when you are done banking. This prevents someone from hitting the Back button to access your accounts. To help protect your privacy, we will automatically sign you out of the website after 20 minutes of inactivity.

Do you share information about me?
We do not share any information with merchants for the purpose of extending offers of goods and services without your consent. We may at times share information with its affiliates and our service companies for the purpose of serving your account, processing transactions and producing statements. Please see our Privacy Policy for complete details.

What options do I have?
We give you 6 Privacy Options to choose from when you set up your account. You can choose whether to receive information about goods and services offered by us or independent third parties. You can also choose whether you receive the offers by mail, email or telephone. If you don't tell us your preferences, we will provide offers to you by mail, email and telephone. To update your privacy options click ALERT/PROFILE tab at the top of the screen and then select PROFILE.

Temporary Authorizations

What are temporary authorizations and what types of merchants generally use them?
A temporary authorization occurs when a merchant tests to confirm that your credit card account is valid and/or has sufficient Available Credit. Gas stations, restaurants, hotels, car rental agencies, and airlines commonly use temporary authorizations because the card information is often provided before the final transaction amount is known. Please note that this list is not all-inclusive; temporary authorizations are a common merchant practice. Examples include $1.00 for gasoline "Pay at the Pump" purchases and hotel reservation amounts.

Why doesn't the temporary authorization amount match my receipt?
Gas stations, restaurants, hotels, car rental agencies and airlines commonly use temporary authorizations because the card information is provided before the final transaction amount is known. Once the actual transaction amount is determined and posted to your account, the temporary authorization will be removed in full.

How does a temporary authorization affect my account balance and credit line?
Temporary authorizations are deducted from your available credit only; they are not included in the account balance. The charge will be included in your account balance when the actual transaction amount is determined and posted to your account.

How long will temporary authorizations remain on my account?
Temporary authorizations can remain on your account for up to 10 days. In the event of an error, only the merchant can remove the authorization.

Can I dispute a temporary authorization?
Because temporary authorizations are subject to change pending the final transaction amount, you are unable to dispute them. You must wait for the actual transaction to post to your account. It is not necessary to call regarding a temporary authorization unless you know that your card, cash advance checks, and account number have not been used for any reason.

Why does the temporary authorization appear twice for the same transaction?
If a temporary authorization appears twice, it does not necessarily mean the account will be billed twice. It is possible that the authorizations will post as one charge for the final transaction amount. If two charges for a similar amount from the same merchant appear on your statement in error, you will be able to initiate a dispute.

Customer service information

Customer Service at
877-523-0478 between the
hours of 6 A.M. and 2 A.M. ET.